Terms & Conditions for Swim Hapus Children’s and Parent & Baby lessons.

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Payment for courses

 

Full payment must be received prior to the commencement of each course.

 

Refunds

Please note: Lessons are non-refundable in relation to any holidays or sickness as pool hire costs still need to be met. 

 

Medical conditions

 

You will be asked as part of the Terms & Conditions to provide details of any existing medical conditions for either yourself, another carer who may swim in lessons or the baby/child booked onto lessons. You agree to inform Swim Hapus of any changes, including pregnancy, as soon as you are aware of them.  All information will be kept strictly confidential.

 

Illness

 

Never bring your child swimming if they have any illness such as ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis or a bad cold.  Please wait until your doctor has given the all clear before returning to swimming lessons.

 

If you or your child are showing any COVID 19 symptoms please do not bring your child swimming and follow Gov guidelines or visit the NHS COVID 19 app.

 

In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a lesson.

 

Nappies and changing babies and toddlers

 

All babies/toddlers, under 3 years regardless of whether they are potty trained, must wear a double nappy system.  Either reusable cotton nappy or disposable paper swim nappy and a Happy Nappy or Neo Nappy on top. 

 

For toddlers over 3 years it is recommended to wear Happy Nappy Jammers only (no disposable nappy required) These are available up to size age 8 +. 

 

The above is required in order to prevent any accidents in the pool and is part of the pool hire agreement.

 

 

Swim Hapus reserves the right to refuse entry to any child who is not suitably attired.

 

Always change your baby on the floor using a suitable changing mat or on a changing table.  Do not use any raised areas such as benches, trolleys or tables.  This is to prevent babies from rolling onto the floor from high surfaces.

 

Please place all used nappies in the nappy disposal bins provided in the changing area.

 

 

Pool Closures

 

In the instance that a pool cannot be used in the short term, Swim Hapus will endeavour, where possible, to reschedule your swimming lesson.    In the event of Swim Hapus cancelling a lesson and then being unable to reschedule; a refund for the swimming lesson will be made.

 

If a pool is not available on a longer-term basis (in excess of 3 weeks), on public health or other grounds outside of Swim Hapus’ control and it is not possible to reschedule the classes, a refund for any scheduled lessons will be made.

 

Should a lesson already be in progress or about to start and the pool have to be cleared for any reason then Swim Hapus are under no obligation to refund the swimming lesson or part thereof.

 

 

Instructor sickness/unavailability

 

In the instance that the Swim Hapus Instructor due to sickness cannot deliver a lesson, Swim Hapus will endeavour, where possible, to reschedule your swimming lesson.    In the event of Swim Hapus cancelling a lesson and then being unable to reschedule; a refund for the swimming lesson will be made.

 

If the Swim Hapus Instructor is not available on a longer-term basis (in excess of 3 weeks), and it is not possible to reschedule the classes, a refund for any scheduled lessons will be made.

 

 

Adverse weather

 

Swim Hapus is under no obligation to refund lessons that may be missed due to local adverse weather when the venue and environment are safe and accessible and lessons are held.

 

 

Video & Photography

 

Swim Hapus allows photographs only during the last session of each course as long as this does not interfere with the class and does not include those participants, that do not, for whatever reason wish to be photographed.  No member of pool centre staff or any  swimmers taking part in other lessons must be photographed or videoed.

 

No underwater photography or recording is allowed in any session.

 

Swim Hapus cannot be held liable for the actions of third parties and therefore any liability arising from a breach of photography/videoing by any party.

 

 

 

Valuables & jewellery

 

All property left in changing rooms or on poolside and all property (including prams/car seats) left in entrance halls or outside, is left at your own risk.  Swim Hapus cannot accept any responsibility for the loss or damage of any personal possessions.

 

Swim Hapus recommends all jewellery is removed before entering the water.

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Withdrawal of service

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Swim Hapus may at its own discretion refuse entry to a client to its courses if it is felt that the client’s behaviour is unreasonable.

 

 

Safeguarding

 

Swim Hapus is committed to providing good child safeguarding practice for all swimmers and have adopted the STA Safeguarding Policy – a copy of which can be downloaded from www.sta.co.uk.policies.

The Swim Hapus Instructor holds a current Safeguarding Certificate for Children and Vulnerable adults and a current Enhanced DBS disclosure and Barring Service check.

 

 

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SWIM HAPUS SWIMMING LESSONS

Poolside Health & Safety

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No outer footwear or prams to be taken onto poolside.

 

All swimmers must shower prior to entering the pool water. 

 

Whilst waiting for your class please keep poolside/changing room noise to a minimum.

 

Only enter the pool area once you are invited to do so by your Swimming Instructor.

 

You are responsible for the safe supervision of any children you bring at all times: on poolside, in the changing rooms, and on the pool premises.  Children should always be under the direct supervision of an adult who is not taking part in the lesson and never left unattended. 

Poolside children must be supervised at all times and escorted back to the changing room with an adult.

 

Any adult in the pool with the child during lessons must be over 16 years old and a designated carer.

 

Anyone new to the class must let the Swim Hapus Instructor know at the beginning of the class, including any health issues, so any extra help or advice can be offered.

 

No glass containers to be brought into pool building. Plastic bottles only may be brought poolside for swimmers.

 

Strictly no food poolside.

 

No spectator’s poolside.

 

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